Delivery and Returns
Delivery
When will my order be dispatched?
Orders will be processed and shipped within 1-2 working days, This takes approximately 3-5 working days to be delivered from date of shipping.
Who do you use to deliver your orders?
Deliveries will be sent via Royal Mail and are currently taking up to 5 working days in some areas. We do ask for your patience at this time in case of any external delays!
If you have any enquires please contact us directly via email
How long will delivery take?
FREE STANDARD DELIVERY - UK Orders (48 hr delivery - but please allow up to 5 working days at this time)
This takes approximately 3-5 working days to be delivered from date of shipping.
Returns
Please see our Refund Policy below to see if your items qualify for a refund.
Items must be returned in a new and unused condition with the tags still attached.
For all returns please email thesleeplessmomma@gmail.com with the subject title 'RETURN' Please include the following information in your email to help us deal with your issue as soon as possible. Full Name Telephone Number Reason for Return/Exchange Order Number Brief discription of issue and any photos to help us with your enquiry. All refund request must be made within 7 days of the parcel being delivered. Once your return has been accepted, please send your returns to: 1 Cuckoo Close, Droitwich, Worcester, WR97GH
We offer a 14 day returns policy. All return items must be unworn and returned in perfect condition. If your item is not returned in perfect condition or outside of this return period it will be send back to you.
PLEASE NOTE:
PERSONALISED ITEMS CAN NOT BE RETURNED OR EXCHANGED.
Exchanges
If you would like to exchange an item in your order, there are two options:
Express Exchange - Place a new order for the items that you would like. Send back the unsuitable items within the next 7days. Once we receive these, we will issue a refund for the returned items.
Standard Return - Return the items to us and once we receive them we will contact you to take payment for postage to re-send the items (£2.99).
You can return items to us on any service that you choose. We simply ask that you obtain proof of postage. Please take into account delivery times if you require your items for a particular date, we would recommend the express exchange.
What postage method should I use?
Postage (above and beyond our free standard shipping) is non-refundable unless the item you have received is faulty.
When returning your parcel to us, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot provide refunds or exchanges on products that are lost in the post when being returned back to us. The cost of returning the item to us is the buyers responsibility except where the goods are faulty and are being returned for an exchange.
How long will it take to process my return?
Once your item has arrived with us, your return will usually be processed within 3 working days (working days Monday - Friday). Please bear with us busy periods, as it may take slightly longer.
Q: What should I do if I was sent an incorrect item?
From time to time mistakes can happen, but we do our best to sort them out quickly. If you have been sent an incorrect item please email us, including your order number: thesleeplessmomma@gmail.com
£3 will be refunded on your account to cover the postage fee for a second class small parcel. (Please note that if you choose to send your parcel on another service then the additional cost will not be reimbursed.) Please keep hold of the proof of postage until the parcel has arrived back. Please note that any postage.
What if my item is faulty?
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately within 7 business working days after your package arrives, as we will be happy to replace it accordingly or refund the price of the item once it is returned to us.
Once we have received your returns: Please allow 5 working days for your refund to be processed. Refunds will be credited against the card used in the original purchase or sent back to your Paypal account if this was the method used. Please allow 5 to 7 working days for any funds to show back in your account - this is dependent on your bank provider.